Digimarc Customer Service

Best Value Solutions and Service Excellence to Ensure Your Success

As the leader in driver license issuance solutions, with over 50 years of experience, no one ensures the successful installation and operation of your driver license or ID issuance system better than Digimarc.

We deliver the dedicated staff, proven processes and expertise to effectively manage whatever comes up so that you can rest easy at night.

Digimarc is your trusted partner, working alongside you every step of the way...from specification and design, to installation and support, and every day of operation. In fact, Digimarc customers have counted on us for over 50 years to be their chosen provider for driver license issuance needs. And, in a recent independent study, Digimarc received the highest customer satisfaction rating over all other driver license issuance system suppliers in the U.S.

For the fastest, most efficient service, you have a single point of contact for all your driver license issuance needs — and only one place to go for resolution of any issues that arise. Digimarc products are built for years of trouble-free operation, because we understand that service interruption is not an option for busy secure ID issuers who must keep lines moving. Our multi-level service approach ensures comprehensive training of your staff, as well as immediate access to technical support by phone or highly skilled field technicians on site when required.

  • To ensure effective system operation and fast resolution to minor issues that may arise, your staff is fully trained to quickly assess the situation and keep the systems they rely on each day running smoothly. The Digimarc Call Center staff is always available to answer questions and ensure resolution as fast as possible.
  • Should an onsite visit be necessary, dedicated in-State field technicians, intimately familiar with your systems, stand ready to assist and respond according to service level agreements. This team is not only trained on your systems, but stays current on the latest products, updates or system enhancements to ensure you are always operating at peak performance.
  • Finally, a team of highly experienced technical support engineers back up the field team to ensure the fastest possible resolution of any problems that occur. These engineers are fully trained on all system details and work in concert with field technicians to diagnose and resolve more complex issues quickly.
  • Disciplined configuration management allows us to maintain a duplicate setup of your system, using the same hardware and software, so that we can model problems and quickly develop solutions.

Before deploying your system we work with you to define service level agreements and understand your requirements for service response time and escalation processes. Together, we'll define exact procedures for managing problem resolution that ensure you always know what to expect so we can provide immediate attention to your needs. It is the goal of our service team to do all we can to exceed your expectations, deliver service excellence, and ensure years of trouble-free operations.

Digimarc Core Competencies
Custom solution design, built around proven, tested products, ensures the best, most reliable systems to meet the growing needs and requirements of driver license and government ID issuers. Read More >>

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